New Patient Registration
All persons making application to join our Practice list must do so by requesting an application form from our reception staff.
Please check with reception staff that you live within the practice boundary before completing any registration forms.
Completed forms should be returned to reception to facilitate registration.
Should registration not be acceptable the practice will provide a reason, in writing, within 10 working days.
Patients may require a new patient check; the reception staff will arrange an appointment for this.
Patients may make an appointment with their doctor prior to a new patient check appointment if they wish.
Changes to Personal Details
It is important that we have up to date details in your medical file.
Please inform the surgery of any changes i.e. you change address or change name.
New Patients Requiring Medication
It can take 6 to 12 weeks for your medical records to arrive from your previous doctor and be summarised so it is really helpful if you are able to provide us with a “Repeat Card” from your previous surgery or your labelled medication boxes so we can be certain of the medication you are on. We may need to ask your previous GP for further proof of the medication regimen if it is unusual or complex so please make sure you request your first prescriptions from us in plenty of time (at least 5 working days).
Regular medications have to be “linked” to the medical condition for which they are taken. This is a Care Quality Commission (CQC) requirement. We are unable to link your medications until your notes have arrived and been summarised. Your medications will not appear on your “Repeat Card” until then. Please bear with us during this time. You are still able to order your regular medications with either a written request or by typing them into the Free Text box if using the online system.
Options for requesting Repeat Medication:
- Online – please register at reception for access to this facility
- In person – please drop in or post your repeat prescription requests ideally using the Repeat Card or if this has been mislaid, as a clearly legible written request which includes your name, address and DOB. There are both internal and external post boxes so you can drop in your request out of hours. Please allow additional time if using Royal Mail.
- Next month when collecting the current month – if you anticipate no change to your medication over the next month, you can hand your Repeat Card straight back to the Dispenser when you collect your medication. Providing medication does not leave the Dispensary, it can be returned to stock and reused (e.g. if there has been a dose change).
- Repeat ordering services via community pharmacies - Our experience has taught us that in some cases, this appears to be a less reliable option. Please note that all community pharmacies have to email us their requests and the same 2 working day turnaround for us to produce the prescription applies. There is an audit trail for all the community pharmacy requests and if you are ever told your medication is not ready because the GP surgery hasn’t done it, please contact us and we will be happy to share the audit trail with you.
Please request your medication in good time.
Please do not stockpile or overorder medications – there is no need. We are only closed on weekends and Bank Holidays!
Please do not come in to collect medication or check if it is ready before 2 working days have elapsed – it wastes a lot of time for the dispensary staff!
Unfortunately, due to limitations with IT and our dispensing status, we do not issue any prescriptions through the Electronic Prescription Service (EPS).
Please provide stamped, self-addressed envelopes if you wish us to post your paper prescriptions back to you. Please note the 2 working day turnaround does not include posting the prescription so this will take longer.
Once a medication has left the Surgery, we are unable to reuse it but unwanted medication can be returned to the Dispensary for safe disposal.
Please do NOT bring “sharps” bins or boxes to the Surgery. You must contact the local council to arrange collection of these yourselves.
We are unable to sell over the counter drugs from the Dispensary.
We are unable to accept Hospital Prescriptions issued in outpatient clinics – these are usually a green A4 page with the Lloyd’s Pharmacy logo at the top and should be taken to the Lloyds Pharmacy next to the Outpatient Department at Derriford.
We are unable to accept Private Prescriptions or handwritten prescriptions from doctors who do not work at Wembury Surgery.
If you have any further questions, please do not hesitate to ask one of the Dispensing or Reception Team.
Guide to GP Services
The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services