WEMBURY SURGERY WELCOMES YOU TO ITS PRACTICE
Welcome to Wembury Surgery, providing primary care for Wembury and surrounding areas. The named accountable GP for all patients registered at Wembury Surgery is Dr Matthew Waterman.
Our website allows you to do a lot of things from the comfort of your home such as order a repeat prescription arrange a telephone consultation with one of our clinicians or look at your medical record online.
Please note that all calls to the surgery are recorded for training and monitoring purposes.
We are currently experiencing one of the most challenging times in the NHS and demand for our services has never been higher. There has been no meaningful investment in primary care to help us increase supply to meet this demand and over the past few months we have increased our capacity to the maximum we can (without any increase in funding, effectively giving us a pay cut). The doctors are working longer hours than ever and 11 hour days seem to be the new normal. The duty doctor has to deal with around 60 patient contacts a day which will include a handful of patients with simple issues but a number that are complex, urgent, needing admission, urgent psychiatric input, social care input or end of life care. Some patients can take 10 minutes to sort out, most take longer, some can take an hour and home visits can take considerably longer than this. Each day there are also around 40 letters, 60 test results, 15-20 tasks and 20 to 50 prescriptions that have to be checked and processed by the GP. This is about 3 times the volume of work that our European and Antipodean colleagues have each day. We have not significantly altered the way we work since the pandemic started apart from adding capacity. Despite this, we still on occasion struggle to meet demand.
We understand you may be frustrated at times when it seems hard to access an appointment or if the appointments offered are not convenient for you. Sometimes we unfortunately have to restrict or reschedule routine matters to increase capacity for urgent on the day problems. Whatever the political intent is behind watching the NHS deteriorate over the past few years, the problems we face are not driven by the NHS staff not working hard enough or for a lack of warning that this problem has been building for years. This is true for all parts of the system including our secondary care and ambulance colleagues. None of us come to work to be obstructive or do a bad job.
We want you to contact us when you are ill and we want to provide a you with a good and timely service. Please do not think twice about contacting us if you are unwell or believe yourself to be so but please be aware that we have to prioritise care based on medical need. Sadly, recent media rhetoric seems to have given people the green light to throw abuse, aggression and an increasing number of complaints at us. It is hugely demoralising. Complaints take an enormous amount of time to deal with, on average an hour of doctor time plus administration. This is time that cannot then be spent on patient care. We don’t want to lose members of staff because of the frequent negativity they experience at the coal face as this would just increase issues with access as it takes a huge amount of time to find and train receptionists due to the incredibly complex nature of the work they do.
All we are asking is; PLEASE BE KIND TO OUR STAFF. While the vast majority of people are, it only takes one person being unpleasant to ruin your day and when this happens on a daily basis, coming to work becomes a miserable experience. We want to be here to look after you, please contact us if you need our help but please be tolerant and understand that medical need has to come above convenience. Hopefully there will be less challenging times to come.
Communication with our patients
We want to make sure we communicate well with our patients and that you can read and understand the information we send you.
If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read.
We want to know if you need a Sign Language interpreter or advocate.
We want to know if we can support you to lip-read or use a hearing aid or communication tool.
Please tell the receptionist if you need information in a different format or communication support.
There is a 'setting down' area by the front door for cars to pull in to allow disabled persons access and a level access through the front door for wheelchair access. The patient toilet is accessible for the disabled.
(Site updated 29/11/2021)